| General Questions:
Theater Questions:
Group Tickets Questions:
General Questions:
Q: How do I buy tickets?
A: Click here for Ticketing Information.
Q: What are facility charges?
A: It is a fee charged by theatre. The published prices of Shen Yun already include the facility charges.
Q: Is there any ticket discount?
A: We offer group discounts and seasonal promotions. Click here for group promotional plan. Discounts cannot be combined, cannot be applied retroactively and do not apply to previously purchased tickets.
Q: How long is the performance?
A: 2009 Shen Yun program is about two and half hours, including a 15 minutes intermission.
Q: When should I arrive the theatre?
A: It is recommended you arrive at the theatre at least 30 minutes prior to the curtain time. Please allow sufficient time for traffic delays and parking as parking in downtown can take time. Should you arrive at the theatre late or after curtain, you will be held in the lobby until there is a suitable seating break during the performance.
Late Seating Policy
Shen Yun begins promptly at the announced starting time. Late arrivals will be required to remain in the lobby areas until an appropriate seating break in the performance. No seating breaks during any work. Patrons who leave the hall before or during a work will not be reseated until after the completion of the work. In fairness to the performers and fellow show-goers, we ask that you remain in your seat until the performance has concluded.
Q: What should I wear to the performance?
A: Going to Shen Yun performance is often a special occasion for our guests and they frequently dress up for the event. For some, that may mean a tuxedo or sparkling gown, for others it may mean a business suit or blazer, and for some it may be a clean pair of pants and a polo shirt. We recommend dressing as if you are going out to dinner at a nice restaurant.
Q: May I bring a camera?
Camera / Audio / Video Recording STRICTLY PROHIBITED
A: The taking of photographs, video, audio, digital or recordings of any type during performances is STRICTLY PROHIBITED. Please leave all cameras or audio / video recorders at home.
Q: May I bring child(ren) to the performance?
A: Shen Yun is traditional and family friendly... recommended for ages 6 and older. Children under the age of 4 will NOT be admitted to the theatre.
For many children, it is
"marvelous experience. A wonderful introduction to the outstandingly rich Chinese culture." (Cliff.com Reviewer 10-year old James & Mom)
"It´s something that every child should see. It´s a great message - a great message for truth, divinity and sense of purpose." (Lisa McLeod, MPP, Canada)
Every patron, regardless of age, must have his/her own ticket.
Q: What if someone needs to contact me during the performance?
A: Please TURN OFF all pager, cell phones, watches, alarms, and other electronic equipment during the performance to avoid potential interference to the electronic equipments used in the performance.
Guests cannot be paged at the theatre. If someone might need to contact you, please make sure they know your exact seat location (seating section, row and seat numbers). A message phoned to the House Manager at will-call be relayed to you at an appropriate break in the program. Please do not texts message during the performance.
Q: How do I find more information about Shen Yun?
A: Check Shen Yun official website http://www.ShenYunPerformingArts.org or call our information hotline 888-569-2009.
Q: Anything else that I should pay attention to?
A: For the enjoyment of the entire audience, we asks your cooperation with the policies mentioned above:
- Only children of 4 and above are admitted.
- Arrive early. Late seating is only available at appropriate breaks.
- Absolutely NO photographing or recording during the performance.
- Turn off cell phones during the performance.
In addition, please be aware that other patrons may be sensitive to perfume and after-shave fragrance when in close proximity. Your consideration is appreciated.
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Theatre Questions:
In the beginning of New Year 2010, Shen Yun Performing Arts will perform at three venues in Northern California:
- San Francisco War Memorial Opera House
- San Jose Center For The Performing Arts
- Sacramento Community Center Theater (FAQs)
Q: How do I get to the theatre?
- San Francisco War Memorial Opera House
A: Click here for detail driving directions.
Public transportation:
Take BART, get off at Civic Center. The Opera House is within 10-minutes walk.
- San Jose Center For The Performing Arts
A: Click here for driving directions.
Public transportation:
Take the Valley Light Rail Line and get off at the
CONVENTION CENTER station and walk 1 block west on San Carlos.
Driving directions:
From East Bay, take 680 South, then 280 North, take Guadalupe Pkwy exit to Downtown San Jose;
From the Peninsula, take 101 South and then 87 South, and exit at Downtown San Jose, turn left.
- Sacramento Community Center Theater
A: Click here for driving directions and public transportation.
Q: Where do I park?
- San Francisco War Memorial Opera House
A: Click here for parking information.
To park at the underground parking at the Civic Center, the rate is $2.50 per hour. There are several other parking lots nearby; the rate is approximately $12 per event.
- San Jose Center For The Performing Arts
A: Click here for parking information.
The parking rates for the nearby parking lots: some charge $7 per day; some charge $2 per hour.
- Sacramento Community Center Theater
A: Click here for parking information.
Q: Is the theatre wheelchair accessible?
All three theaters are wheelchair accessible.
- San Francisco War Memorial Opera House
A: Call the SF Opera House at (415) 864-3330 (Monday 10am–5pm, Tuesday–Friday 10am–6pm), or email webtickets@sfopera.com.
- San Jose Center For The Performing Arts
A: Wheelchair seating for 10. Call 408-792-4111 for details.
- Sacramento Community Center Theater
A: The Theatre offers wheelchair seating on the main floor (orchestra level) in row CC. Patrons must provide their own wheelchairs. Please note that there are elevators in the lobby up to the balcony (tier levels).
Q: Are there restaurants nearby?
- San Francisco War Memorial Opera House
A: Click here for local restaurants.
- San Jose Center For The Performing Arts
A: Click here for local restaurants.
- Sacramento Community Center Theater
A: Click here for local restaurants.
Q: Are there hotels nearby?
- San Francisco War Memorial Opera House
A: Click here for local hotels.
- San Jose Center For The Performing Arts
A: Click here for local hotels.
- Sacramento Community Center Theater
A: Click here for local hotels.
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Group Tickets Questions:
Q: What is the minimum number of tickets for a group sale?
A: 10 or more.
To make a group: co-workers, students, seniors, fundraisers, tourists, friends and family, - anyone!
Q: How do I purchase group tickets?
A: By Phone: 888-JOY-2009
By fax: 650-618-1854
By E-mail: sfgroup@ntdtv.com
Mailing: Group Agents, NTDTV, 1010 Corporation Way, Palo Alto, CA 94303
Click here for more group tickets details.
Q: Any discounts for groups?
A: Yes. 20% Off Weekday Show and 10% Off Weekend Show. Call us 888-569-2009 if you want to customize your group.
Q: Can I change the number of tickets once my order has closed?
A: Additional tickets may be purchased at the group sales rate as long as we have availability for the performance. Once the remaining balance has been paid for your group sale, the tickets are final. No refunds or cancellations. Exchanges are subject to restrictions and fees.
Q: How to get my group preferred seats?
A: Placing your group order as early as possible is an excellent way to ensure great seating. We always do our best to get your group the best seats possible for every performance.
Click here to view a seating map of San Francisco War Memorial Opera House.
Click here to view a seating map of San Jose Center for the Performing Arts.
Click here to view a seating map of Sacramento Community Center Theater.
Q: How to pay for the tickets?
A: A 25% non-refundable deposit is due 10 days from date of invoice. The remaining balance will be due 30 days prior to your performance date. For orders placed within 30 days of a performance, full payment is due at the time of the reservation.
Q: What forms of payment are acceptable?
A: Corporate, school or organization checks; certified personal checks; cashier checks or money orders are the required forms of payment for groups booking early. For bookings within 30 days of a performance, a credit card is required for full payment at the time of reservation. We accept American Express, MasterCard, Visa, and Discover.
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